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Deliveries

Deliveries

Delivery Type

Delivery Time

Delivery Price

UK Standard Delivery

3 - 5 Working Days

£4.95

During Promotional, Sales & Xmas periods, orders may take 5 - 7 days to reach you

UK Next Day Delivery

Next Working Day

ALL Orders - £8.15

For Orders Placed Before 1pm (excluding Bank Holidays and Weekends)

Saturday Delivery

Saturday

ALL Orders - £12.75

For Orders Placed Before 1pm on Fridays

Same Day Delivery

Within 5 mile Radius of WN7 4PG

£20.00

For Orders Placed Before 1pm

Europe

10 - 14 Working Days

All Orders - £14.75

Rest Of The World*

DELIVERY UNAVAILABLE

klarna

Klarna is the smoooth and safe way to get what you love today, and pay over time.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

So, how does Klarna work?

We partner with retailers all over the world, so that you can shop smoooth directly from their sites. Don't spot us at the checkout? No worries. You can use our app to enjoy flexible payment options everywhere and anywhere online.

Pay later with Klarna.

Millions of savvy shoppers have already chosen Klarna when shopping at their favourite retailers. Try before you buy and pay in full up to 30 days later, or split the cost into 3 interest-free monthly instalments.*

Pay in 3 instalments

Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days.*

Pay in 30 days

Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees, when you pay on time.*

*Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

**PLEASE SEE KLARNA WEBSITE FOR THEIR FULL TERMS & CONDITIONS AND FEES THAT APPLY**

Delivery FAQs

Which countries do you ship to? 

We deliver in the UK and Europe only.

Can I get Same Day Delivery? 

We do offer Same Day delivery within a 5 mile radius of our shop (WN7 4PG).

Your order must be placed before 1pm and will be dispatched by a courier and delivered by 7pm the same day. 

This service is not available on Saturdays, Sundays or Bank Holidays.

For urgent enquiries please contact our customer service team by phone at 01942 606115.

Do you offer weekend delivery? 

Yes, orders must be placed before 1pm on Friday for delivery on that Saturday. Orders placed after 1pm Friday will be delivered in the next two working days.

Deliveries are not available on Sundays.

When are the last order dates to get my parcel before Christmas for European deliveries? 

To ensure you get your parcel before Christmas 2023, please place your order by the date that applies to your destination. Please find your county on the list below: (please be aware this is what Royal Mail suggest not ourselves)

7th Dec: Cyprus, Eastern Europe (except Czech Republic, Poland and Slovakia)

8th Dec: Greece, 

11th Dec: Czech Republic, Germany, Italy, Poland

11th Dec: Finland, Sweden

13th Dec: Austria, Belgium, Denmark, France, Iceland, Ireland, Luxembourg, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland

When are the last order dates to get get my parcel before christmas in the UK?

To ensure you get your parcel before Christmas 2023, please place your order by the date that applies. Please find your county on the list below:

UK - 20th December Standard

UK - 21st December Special Delivery

How is my Standard UK delivery sent? Do I need to sign for my order? 

Our UK standard delivered parcels are sent using Royal Mail Tracked and Signed service. If no-one is present at your address then a card will 

be left for you to re-arrange your delivery or collect your parcel from your local Post Office depot.

We are unable to accept responsibility for late or undelivered parcels due to Royal Mail, however in the unlikely event that this occurs

please contact our Customer Service team and we will try our best to resolve any problems.

How is my Next Day delivery parcel delivered? 

Our UK Next Day Delivery parcels are sent using Royal Mail. To receive Next Day delivery, your order must be placed before 1pm.

If Next Day Delivery is selected on an order after 1pm on a Friday or over the weekend, then this order will be processed on the following Monday 

and delivered on the Tuesday. Any orders placed after 1pm, will be processed the following day.

Orders placed prior to a Bank Holiday weekend will be delivered two days after the Bank Holiday.

All Next Day delivery parcels will require a signature on delivery. If no one is present at the address, a card will be left.

We cannot accept responsibility for packages that are signed for by someone other than the addressee.

This online department of Precious Jewellery is staffed from 10:00 to 13:00 (during busy periods this is not always possible)

Orders placed after 13:00 will be processed the next working day.

Please note we do not open or operate on bank holidays, any orders placed on these day will be processed on our next open working day.

Returns

Returns and FAQ's

Precious is excited to work with you and strives to ensure your expectations are met or exceeded.

For any online purchase, you may return new, non-damaged items sold and fulfilled within 14 days of delivery for a full refund back to your original payment method. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. You can cancel your order for any item, provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. In this instance, you can return the item for a refund. Postage costs will only be refunded on damaged items and unfortunately we are unable to do exchanges at this time.

Sale/Outlet items: These will be packaged in minimal branded packaging and will not come with a shopper bag.

 

Please note: We recommend that you return items via an insured and traceable method. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us.

 

Please note: if you return an exchanged item for a refund then we reserve the right to charge an administration fee of £10 to cover our extra postage costs. 

Can I return earrings?

Due to hygiene reasons we cannot accept the return of earrings for pierced ears unless they are faulty.

 

Which service should I use to return an item?

We recommend that you return items via an insured and traceable method. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us.

How long will it take for my refund to be processed?

Please allow up to 5 working days after receipt for all refunds and exchanges to be processed. If you have not received your refund within 7 working days of us receiving your product, please contact us on 01942 606 115 for assistance.

How long after my purchase can I return an item?

Please make sure you return your item(s) within 14 days of your purchase date.

If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in as new/saleable condition. Items must be returned with all booklets, packaging, guarantees and product tags intact etc.

What if my product is damaged or faulty?

In the unlikely event that you receive a product that is damaged or not the one you ordered then you can return it to us for an exchange or a full refund within 14 days of your order date. If your product develops a fault within a 30 day period from receipt then you can return it to us and, if we find it to be faulty, we can exchange it for you. If the item you purchased is no longer available we will offer you an exchange for any product to the same value. If, however, the fault is due to excessive wear or accidental damage you will not be eligible for an exchange. Please note we cannot make any concrete promises to exchange an item until we have seen and assessed the item.

 

Can I get a refund on personalised or engraved jewellery?

Unless faulty, we cannot accept the return of jewellery that has been worn, personalised or adjusted - this includes jewellery that has been personalised using our engraving service. Please note that you, the customer, are responsible for providing an accurate and correctly spelled message for us to engrave.


 

Our goal is to provide you with the item of your dreams and we will do everything we can to ensure your happiness.

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