Precious is excited to work with you and strives to ensure your expectations are met or exceeded.

For any online purchase, you may return new, non-damaged items sold and fulfilled within 14 days of delivery for a full refund back to your original payment method. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. You can cancel your order for any item, provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. In this instance, you can return the item for a refund. Postage costs will only be refunded on damaged items and unfortunately we are unable to do exchanges at this time.

Please note: We recommend that you return items via an insured and traceable method. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us.

Please note: if you return an exchanged item for a refund then we reserve the right to charge an administration fee of £10 to cover our extra postage costs. 

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Can I return earrings?

Due to hygiene reasons we cannot accept the return of earrings for pierced ears unless they are faulty.

Which service should I use to return an item?

We recommend that you return items via an insured and traceable method. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us.

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How long will it take for my refund to be processed?

Please allow up to 5 working days after receipt for all refunds and exchanges to be processed. If you have not received your refund within 7 working days of us receiving your product, please contact us on 01942 606 115 for assistance.

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How long after my purchase can I return an item?

Please make sure you return your item(s) within 14 days of your purchase date.

If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in as new/saleable condition. Items must be returned with all booklets, packaging, guarantees and product tags intact etc.

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What if my product is damaged or faulty?

In the unlikely event that you receive a product that is damaged or not the one you ordered then you can return it to us for an exchange or a full refund within 14 days of your order date. If your product develops a fault within a 30 day period from receipt then you can return it to us and, if we find it to be faulty, we can exchange it for you. If the item you purchased is no longer available we will offer you an exchange for any product to the same value. If, however, the fault is due to excessive wear or accidental damage you will not be eligible for an exchange. Please note we cannot make any concrete promises to exchange an item until we have seen and assessed the item.

Can I get a refund on personalised or engraved jewellery?

Unless faulty, we cannot accept the return of jewellery that has been worn, personalised or adjusted - this includes jewellery that has been personalised using our engraving service. Please note that you, the customer, are responsible for providing an accurate and correctly spelled message for us to engrave.

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Our goal is to provide you with the item of your dreams and we will do everything we can to ensure your happiness.

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